Ecosystem Map

System 08 of 9

Ticketing System

Shopify vs Eventbrite

Future Phase
ITInternal TeamWWeb DeveloperPPhil

Ticketing platform feeds purchase events into ActiveCampaign to drive reminder and attendance journeys.

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System-level tasks

Tasks without a specific step land here.

Flows from (visual flow — not a blocker, built in parallel)

Flow

  • Ticketing Platform
  • ActiveCampaign
  • Ticket Purchase Tags
  • Reminder Journeys
  • Attendance Journeys

Ticket Lifecycle

  • Ticket Not Purchased
  • Ticket Intent / Engaged
  • Ticket Purchased
  • Attendee

Ticket Lifecycle

Not Purchased
Intent / Engaged
Purchased
Attendee

Platform Comparison

Shopify

Recommended

Advantages

  • +Lower / no customer fees
  • +Better CRM integration
  • +Abandoned checkout opportunities
  • +Stronger ownership
  • +Better long-term scalability

Limitations

  • Less event-native
  • Slightly more setup

Eventbrite

Advantages

  • +Better event-native functionality
  • +Easier attendee management
  • +Faster deployment

Limitations

  • Customer-facing fees
  • Less ownership / control
  • Weaker CRM flexibility

Recommendation logic

Recommended platform depends on the priority between operational simplicity (Eventbrite) vs long-term ecosystem ownership (Shopify).